Refund policy

ATTENTION: PLEASE REVIEW THE FOLLOWING INFORMATION PROVIDED BELOW, AS YOU ARE AGREEING TO ALL OF THESE TERMS AND CONDITIONS UPON PLACING YOUR ORDER.

BEFORE SUBMITTING YOUR ORDER, PLEASE ENSURE THAT ALL THE INFORMATION PROVIDED: NAME, SHIPPING ADDRESS, BILLING ADDRESS, EMAIL, PHONE NUMBER, ETC. IS CORRECT TO AVOID YOUR PACKAGE FROM GETTING LOST, CANCELED, OR RETURNED.

If you have any issue with ordering, please send us a Chat message, or message us on Instagram @tigernailsupply. DO NOT CALL THE STORE NUMBER, as the employees there will not be able to help you. 

REFUND POLICY:

WE DO NOT OFFER RETURNS OR REFUNDS DUE TO THE HEALTH AND SAFETY CONCERNS OF THE PRODUCTS. WE CANNOT CANCEL OR MAKE CHANGES TO THE ORDER AFTER A TRACKING NUMBER HAS BEEN ISSUED AND THE PACKAGE HAS BEEN TRANSFERRED TO THE SHIPPING CARRIER.

We allow ONE (1) exchange request per order with exceptions. Exchange DOES NOT apply to acrylic powders or liquid products such as monomers, gels, polishes, primers, bonds, oils, etc. Exchange items must be unopened and unused, in the same condition as when it was delivered.

You have 7 consecutive days (including weekends) after the order is delivered to contact us to request an exchange or report any product or package issue. Items must be unopened and unused, in the same condition as when it was delivered. You are responsible for the shipping fee to send the item(s) to us. Once we receive the item(s), we will inspect it and will contact you to arrange an exchange. 

SALES ARE FINAL on acrylic powders and liquid products such as monomers, gels, polishes, primers, bonds, oils, etc. 

Any amounts we send back to you for any issue will be in the form of a Store Credit that can be used for future orders. The store credit is linked to your email address. You need to sign in using your email address to see the amount of store credit to apply to your purchase.

NO Refunds or Exchanges on International orders.